Welcome to Client Support

Effective May 5th

Hey there,

so glad you're here.

Effective Tuesday, May 5, 2026, all client requests are handled right here through our support portal by our in-house Client Success team, led by Shayla Kyles.

Level Up

This is a step up from the old way of pinging Karina directly, and it means your requests are tracked, prioritized, and handled with the attention they deserve, with clear timelines so you always know what to expect.

We Got You!

Support Hours: Monday through Friday, 10AM to 6PM CST. Closed on weekends and US federal holidays. Urgent items submitted outside hours are still monitored. Take a quick look around so you know how it all works, then submit your request below.

Ready to get started?

How We Prioritize Your Requests

A note on these timelines: the response and resolution windows below are the maximum time we're giving ourselves to make sure expectations are clear. In practice, it depends on the request. If we have an answer or a fix sooner, you'll hear from us sooner. We're not going to sit on something for three days just because we gave ourselves four.

  • Urgent – System Down

    Definition: Ads offline, payment failure, funnel broken

    Response: Same business day

    Resolution Target: Within 24 business hours

  • High – Revenue Impact

    Definition: An active campaign or workflow is underperforming or stalled, or a communication channel is blocked.

    Examples: Zero leads coming in for 48+ hours, automation misfire, tracking broken, drop in show-up rate tied to a tech issue, blocked from sending emails, blocked from sending texts, deliverability suspension.

    Response: Next business day

    Resolution Target: 1 to 2 business days

  • Normal – Standard Request

    Definition: Routine updates, changes, questions, and check-ins that don't involve a broken system or stalled campaign. Most requests fall here.

    A note on priority: Slow booking weeks, individual leads not closing, and routine performance dips are Normal priority. High is reserved for confirmed campaign issues like zero leads for 48+ hours or a verified technical problem.

    Examples:

    • Calendar changes (adding or blocking dates, vacation coverage, adjusting availability, hours, or time zones)

    • Calendar assistance and general booking calendar questions

    • Numbers and performance questions (how's the campaign doing, what do my numbers mean, why is X up or down)

    • Updates on campaign performance and progress reports

    • Headline or copy swap

    • Image change

    • Reporting clarification

    • Lead handling questions (someone isn't closing leads, hasn't booked anyone yet, follow-up questions on a specific lead)

    • General questions

    Response: Next business day Resolution Target: 3 to 4 business days