Submit all agency requests here so our team can track and complete them efficiently.
Priority & Response Standards
Urgent – System Down
Definition: Ads offline, payment failure, funnel broken
Response: Same business day
Resolution Target: Within 24 business hours
High – Revenue Impact
Definition: Active campaign issue affecting performance
Response: Next business day
Resolution Target: 2 to 3 business days
Normal – Standard Request
Definition: Edits, swaps, reporting clarifications
Response: Next business day
Resolution Target: 3 to 5 business days
Low – Improvement Request
Definition: Non urgent changes
Response: Next business day
Resolution Target: 5 to 10 business days
Reporting Requests
Delivery: 48 to 72 business hours
Strategy or Full Overhaul
Execution Timeline: 7 to 10 business days minimum